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Where quality is not an accident
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Serving Monroe County,
Rochester, New York
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Frequently Asked Questions
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What if Panorama Collision’s estimate is different from the one my insurance company gave me?
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We will work directly from your insurance estimate. If we need additional funds to return your vehicle to pre-accident condition, we will contact your insurance company directly and negotiate for the necessary repairs or parts.
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I lease my vehicle. Am I required to have it repaired at the dealership?
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No. Under New York State law you may have your vehicle fixed at any repair shop you choose.
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How long will it take for Panorama Collision to fix my vehicle?
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A drivable vehicle usually takes 3 to 4 days to repair. However the repair time for towed-in vehicles can vary widely. Many variables come into play. The average is 2-1/2 weeks; some take as short as a week and others as long as 6 weeks. When we deliver your free estimate, we will tell you how long you can expect to be without your vehicle.
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Do I have to have my vehicle fixed at my insurance company’s preferred repair facility?
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No. You have a choice. Insurance companies cannot require that repairs be made at any particular place or shop.
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Panorama Collision, Inc.
108 North Lincoln Road
East Rochester, NY 14445
phone: (585) 381-8667
toll-free: (800) 219-6910
fax: (585) 248-9574
[ email ]
[ Map and Directions ]
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Summer Hours
(Memorial Day through Labor Day):
Monday–Friday, 7 am–6 pm;
closed Saturday
Winter Hours
(Labor Day through Memorial Day):
Monday–Friday, 7 am–6 pm;
Saturday, 9 am–1 pm
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Our family-owned shop is on-call 24 hours a day to answer your questions.
24-Hour Towing:
(585) 385-9217
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copyright 2004 Panorama Collision, Inc.
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